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歷 年 稿 件 內 容
 
*類別： E組-實驗室管理
* 姓名： 杜琦超
投稿種類： 壁報
*中文投稿標題： 建構友善的移動城堡 無障礙抽血環境
*中文作者姓名列： 杜琦超1、林玉雯2、顏君伊1、吳東桓1、李培寧1、徐志豪1、劉佳瑋1、李玉仙3、王文彥2*
*中文服務單位： 衛生福利部基隆醫院醫事檢驗科1,院長室管理中心2*,總務室3
*英文投稿標題： Construction friendly Moving Castle Accessible blood drawing environment
*英文作者姓名列： Tu Chi-Chao1; Lin Yu-Wen 2; Yen Chun-Yi1; Wu Tung-Huan 1; Lee Pei-Ning 1; Hsu Chih-Hao 1; Liu Chia-Wei; Lee Yu-Hsien 3; Wang Wen-Yen 2*
*英文服務單位： 1Department of Laboratory Medicine, Keelung Hospital, Ministry of Health and Welfare, Taiwan,
* 投稿摘要： Background: In addition to providing specialized diagnosis and treatment, medical care should be offered a safe, caring, patient centered services. It is the goal that medical institutes make joint efforts to improve the quality of professional services, create a safe environment for medical treatment, respect the patients privacy, and increase service satisfaction. However, blood drawing waiting time and counter seats are common patient complaints and unsatisfactory options. In order to reduce the waiting time, blood drawing counters were set up additionally for elders or disabled patients, providing a barrier free environment. Materials and Methods:Rearrange the original four seats blood drawing counter, and additional build a more spacious and adjustable blood drawing counter, which can use the power unit to adjust up and down, back and forth movement. After reconstructing, elders or disabled patients have the priority to access the adjustable blood drawing counter without queue number; disabled persons in wheelchairs can be directly pushed into the counter, simplified the general registration steps. Result:The procedure: In rush hour, It is 49 people every day to blood drawing before construction; 41 people after reconstruction; before the construction, the achievement rate for the average of blood drawing waiting time below 10 minutes is reached by 46.68 percent, and 67.20 percent after improving. The customer: the average of waiting time is reduced from 16 min 51 second to 10 min 50 second after the construction, shortened 6 minutes. In 2013, the sum of customer satisfaction rate,very satisfied, very satisfied and satisfied was 90.57 percent; after the construction, the sum of customer satisfaction rate was 95.98 percent, raised by 5.41percent. The number of patients complaints dropped from four to two. Conclusion:Through department affair meeting of the review, the goal of reconstruction and services is designed for humanity, accessibility, privacy environment with facilities. The patients are well managed as our loved ones, taking care of the characteristics of different disabled persons and the elderly with safety and convenience. Before the construction, the people over 60, satisfaction is 97.98 percent. It is 99.0 percent after reconstruction. By the higher rate of customer satisfaction at advanced age, the ones show recognition of the institute to provide accessibility and a friendly environment. The improvement of the procedure and the customer, has shortened the time to wait for blood drawing, improved patients safe and reducing customer complaints and improves customer satisfaction.
*關鍵字1 ： Blood drawing waiting time
*關鍵字2 ： customer satisfaction
*關鍵字3 ： complaint
*關鍵字4 ： elevating blood counter
*關鍵字5 ： barrier free blood drawing environment
* 服務機關：
* 第一作者： 杜琦超
* 身分字號： *****51821
其他投稿作者： 顏君伊
身分字號： *****96028
其他投稿作者： 吳東桓
身分字號： *****84160
其他投稿作者： 李培寧
身分字號： *****80326
其他投稿作者： 徐志豪
身分字號： *****60227
其他投稿作者： 劉佳瑋
身分字號： *****58265
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上傳稿件檔：
審查委員意見： 需英修注意語法與用字，且大小寫要注意。例如:In rush hour, It is 49 people every day to blood drawing before construction；B
審查委員意見： OK
主任委員意見：
 
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